Terms of service

Terms of Service

Last Updated: [02/08/2026]

Welcome to CuddleFlora ("we", "our", "us"). These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. About Us

CuddleFlora is a UK-based online store offering a carefully selected range of home, family, lifestyle and everyday products.

CuddleFlora is a trading name used for our online retail business.

If you have any questions about these Terms or your order, please contact us:

Email: info@cuddleflora.com

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are at least 18 years of age, or have permission from a parent or legal guardian.
  • You are legally capable of entering into a binding contract.
  • The information you provide is accurate and complete.

3. Products

We strive to ensure that all product descriptions, images, specifications and prices displayed on our website are accurate.

Please note that:

  • Product colours may vary depending on your device's display settings.
  • Measurements and specifications may vary slightly.
  • Packaging and product appearance may differ slightly from images shown.
  • We reserve the right to modify product information, pricing or availability at any time without prior notice.

4. Pricing

All prices displayed on our website are shown in the applicable currency.

Prices are subject to change without notice.

Where applicable, taxes will be calculated during checkout.

5. Orders

Placing an order constitutes an offer to purchase products from CuddleFlora.

We reserve the right to:

  • Accept or decline any order.
  • Cancel orders where fraud or unauthorised activity is suspected.
  • Limit quantities purchased.
  • Request additional verification before accepting an order.

If payment has already been taken for an order that cannot be fulfilled, a full refund will be issued using the original payment method.

6. Payment

We accept secure payments through Shopify Payments and supported payment providers.

Available payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • Maestro
  • UnionPay
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Shop Pay Installments (where available)
  • Klarna (where available)
  • USDC (where available)

All payments are processed securely using encrypted technology by our trusted payment providers. We do not store your complete payment card details.

7. Shipping

Orders are processed within the handling times stated in our Shipping Policy.

Estimated delivery times are provided as guidance only and are not guaranteed.

Customers are responsible for ensuring that the delivery address provided at checkout is accurate.

8. Customs, Duties and Import Charges

International orders may be subject to customs duties, import taxes or additional fees imposed by the destination country.

Unless otherwise stated, these charges are the responsibility of the customer.

9. Returns and Refunds

Returns and refunds are handled in accordance with our Refund Policy.

Customers may return eligible products within the applicable return period, subject to the conditions outlined in our Refund Policy.

Refunds will be processed once returned items have been received and inspected.

Certain products may not be eligible for return where permitted by applicable law, including personalised products and certain hygiene-related items.

10. Consumer Rights

Nothing in these Terms excludes or limits your statutory rights under applicable consumer protection legislation.

If goods are faulty, damaged or not as described, you may be entitled to a repair, replacement or refund in accordance with your legal rights.

11. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Graphics
  • Images
  • Text
  • Product descriptions
  • Website design

is owned by or licensed to CuddleFlora and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed or used without our prior written permission.

12. Acceptable Use

You agree not to:

  • Use this website for unlawful purposes.
  • Attempt to gain unauthorised access to our systems.
  • Upload malicious software or harmful code.
  • Interfere with the operation or security of our website.
  • Misrepresent your identity or provide false information.

13. Limitation of Liability

To the fullest extent permitted by law, CuddleFlora shall not be liable for:

  • Indirect or consequential losses.
  • Loss of profits, revenue or business opportunities.
  • Delivery delays caused by postal services, customs authorities or courier companies.
  • Events beyond our reasonable control.

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.
  • Any liability that cannot legally be excluded under applicable law.

14. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather
  • Industrial action
  • Customs delays
  • Government restrictions
  • Public health emergencies
  • Transport disruption
  • Internet or technology failures

15. Privacy

We collect and process personal information in accordance with our Privacy Policy.

By using our website, you agree to the collection and use of your information as described in that policy.

16. Changes to These Terms

We reserve the right to update these Terms of Service at any time.

Any changes will become effective immediately upon publication on this page.

Your continued use of our website following any changes constitutes acceptance of the updated Terms.

17. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer protection laws provide otherwise.

18. Contact Us

If you have any questions regarding these Terms of Service or your order, please contact us:

CuddleFlora

Email: info@cuddleflora.com