Shipping policy
SHIPPING & DELIVERY POLICY
Last updated: [20/08/2026]
1. WHERE WE DELIVER
CuddleFlora delivers within the United Kingdom and within the United States.
All UK orders are shipped from our UK warehouse to UK addresses. All US orders
are shipped from our US warehouse to US addresses. We do not ship between the
two countries, and we do not deliver anywhere else. Any order placed for
delivery outside the UK or US will be cancelled and refunded in full.
Because every delivery is domestic, there are no customs delays, import duties
or brokerage fees on any CuddleFlora order. The price you see at checkout is the
price you pay.
We are unable to deliver to PO boxes, freight forwarders, or [BFPO/APO/FPO]
addresses.
2. ORDER PROCESSING
Orders are processed Monday to Friday, excluding public holidays.
Most orders are picked and dispatched within 1–2 business days of payment
clearing. Orders placed after 3pm local time, at weekends or on a public
holiday begin processing on the next business day.
At busy periods such as sale events and the run-up to Christmas, processing may
take slightly longer. We will tell you if there is a significant delay.
3. DELIVERY TIMES
United Kingdom
Standard items 2–4 business days from dispatch
Large & bulky items 3–7 business days from dispatch
United States
Standard items 3–6 business days from dispatch
Large & bulky items 5–10 business days from dispatch
Delivery estimates run from the date of dispatch, not the date you order.
Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of
Man and the Channel Islands, and to Alaska, Hawaii and US territories, may take
a few extra days. Delivery to these areas is still free.
All UK prices include VAT where applicable. For US orders, sales tax is
calculated and applied at checkout where we are required to collect it
5. SPLIT DELIVERIES
Some of our products ship from different warehouses within your country. If your
order contains items from more than one location, they may arrive separately, in
different packaging and on different days. You will receive tracking for each
parcel, and you will not be charged extra for a split delivery.
6. TRACKING YOUR ORDER
You will receive a dispatch confirmation email with tracking details as soon as
your order leaves us. Tracking can take up to 24 hours to update after the label
is created. If your tracking has not moved for 5 business days, email us at
info@cuddleflora.com and we will investigate.
7. LARGE, HEAVY AND FURNITURE ITEMS
Bulky items — including furniture, rugs, garden beds, cat trees and large
lighting — are sent on a dedicated courier service. The carrier will contact you
to arrange a delivery slot. These deliveries are to the ground-floor entrance or
first accessible doorway only, unless the product page states otherwise, and
assembly is not included. Please make sure the item will fit through your doors,
stairways and lift before ordering.
8. DELIVERY ADDRESS ERRORS
Please double-check your address at checkout. We cannot change an address once an
order has been dispatched, and we cannot redirect an order to an address in
another country. If a parcel is returned to us because the address was incorrect
or incomplete, we will refund the item cost less the outbound and return
carriage, or resend it once redelivery is paid for.
9. MISSED, REFUSED AND UNCOLLECTED DELIVERIES
If nobody is available, the carrier will leave a card or attempt redelivery
according to their own procedures. Parcels not collected within the carrier's
holding period are returned to us, and the same terms as address errors apply.
Where you have given a safe-place or neighbour instruction, delivery in line with
that instruction counts as delivery.
10. LOST OR DAMAGED PARCELS
A parcel is not treated as lost until 10 business days after the latest
estimated delivery date, as carriers frequently deliver late rather than lose an
item. Once that point is reached, contact us and we will open a claim and arrange
a replacement or refund.
Damage in transit should be reported to info@cuddleflora.com within 48 hours of
delivery with photographs of the item and its packaging.
11. DELAYS OUTSIDE OUR CONTROL
Delivery times are estimates given in good faith and are not guaranteed. We are
not liable for delays caused by carrier disruption, severe weather, industrial
action or other events beyond our reasonable control, but we will always help you
chase a delayed parcel.
12. RETURNS
For information on sending something back, see our Returns & Refunds Policy.
Return windows are set per product and shown on each product page, and returns
are always sent to a domestic address in your own country.
Please note that free outbound delivery does not mean free return postage. On
change-of-mind returns, the cost of sending an item back is paid by you. Where
an item is faulty, damaged or incorrect, we cover the return cost in full.
Contact Us
Customer support: Mon - Fri 9:00 am to 5:00 pm BST/GMT
Email: info@cuddleflora.com
We will reply to emails within 12 hours during working/ business days.
You can also contact us via our contact us page by clicking here https://cuddleflora.com/pages/contact